To identify and analyse technical details of customer's requirements and to communicate these clearly and accurate to both the customer and the Ewellix organization;
- To support application reviews on machines and equipments;
- To work closely with the sales organization team, contribute to opportunity generation and support the development of value added solutions;
- To understand, use, interpret and verify results from basic (application) engineering softwares to create value for customers;
- To be responsible for customer relationship management at the engineering level;
- To participate in the execution of Root Cause Analysis of the customers' application;
- To support internal and external trainings;
- To represent Ewellix and its products and services at customers and institutions through visits, presentations, seminars and fairs;
- To follow management instructions and procedures; to report Environment Health and Safety (EHS) risks and EHS related incidents; to follow quality specifications and requirements, and identify quality risks and opportunities for improvement.
- Technical complaint handling: quality and lead time (performance complaint and conformance complaint)
- New project and follow up
- Quality and Quantity of customer visits
- Formalized technical proposals/solution reports to customer
- Business cases / successful stories on Spider
- Application mapping of industries or sub-segment
- Process improvement activities
- More than 3 years experience in Application Engineering, preferably in a multinational company;
- Basic knowledge of machine design and application is a plus;
- Basic knowledge of the industry / segment, specially for off-highway, Factory automation, or Metal forming is a plus;
- Basic knowledge of Linear motion and actuation, knowledge of automatic control in mechatronics is a plus;
- Good planning, coordination and problem solving skills;
- Business acumen and is customer oriented;
- Fluent English speaking and writing.
浙江省平湖市经济开发区昌盛路888-1号
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